Responsible gambling at WinMate88 Casino

Gambling should remain a leisure activity without compromising your budget, time or wellbeing. This page explains practical protective measures and the steps to take when it is necessary to stop.

Set limits before you play

In Australia, online gambling is restricted to people aged 18 and over. Before you start, set a budget you can afford to lose without affecting rent or mortgage payments, food, bills or savings, and decide how long your session will last. Never borrow money to gamble or increase your bets to chase losses; stop as soon as you reach any limit.

Signs that it is time to stop

Exceeding the limits you have set, hiding your gambling, trying to chase losses or gambling when stressed are signs that you should stop immediately. Take a break if gambling is affecting your finances, work, studies, sleep or personal relationships. Recognising one of these behaviours is not a diagnosis, but it is a reason to seek support.

Breaks, blocking and self-exclusion

To stop access, log out, remove shortcuts and turn off promotional communications. Contact WinMate88 directly to request that your account be blocked or closed, and keep confirmation of your request.

Self-exclusion through the SRIJ

Centralised self-exclusion through the SRIJ is intended for online gambling sites licensed in Portugal and does not automatically cover other platforms. Check the official scope and conditions before submitting a request.

How to seek help in Australia

Talk to someone you trust and temporarily limit your access to money and payment methods. Seek help from a health professional and consult responsible gambling resources published by the relevant Australian authorities, which are independent of the casino’s customer support. If there is an immediate danger to you or someone else, call 000.